Privacy Policy
Last updated: 8 April 2026
1. Introduction
Neptune Forex CRM ("we", "us", "our"), operated by Neptune AI Technology Limited, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website forexcrm.neptunefxcrm.com and use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
When you fill out our demo request form, lead magnet download form, or contact us, we may collect:
- Full name
- Work email address
- Phone/WhatsApp number (including country code)
- Company/brokerage name
- Monthly deposit volume range
- Date and time of submission
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website URL
- Pages visited, time spent, and interaction data
- Device identifiers
2.3 Cookies & Local Storage
We use browser local storage and session storage to:
- Store form submission backups locally
- Remember countdown timer states
- Track whether certain UI elements (like popups) have been shown
We do not use third-party tracking cookies. If we integrate analytics services (Google Analytics, Meta Pixel), their respective privacy policies apply.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your demo request — contacting you to schedule a personalized walkthrough
- To send requested materials — delivering downloadable guides or resources you opt into
- To communicate with you — sending service-related emails, follow-ups, and product updates
- To improve our services — analyzing website usage patterns to enhance user experience
- To comply with legal obligations — maintaining records as required by applicable law
4. How We Store Your Data
Your form submissions are stored in:
- Google Sheets — secured by Google Workspace enterprise-grade security
- Local browser storage — as a backup on your device only
- Email notifications — sent to our team for prompt follow-up
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data with:
- Google Workspace — for form data processing and storage
- Email service providers — for transactional communications
- Analytics providers — in anonymized/aggregated form to improve our services
- Legal authorities — if required by law or to protect our legal rights
6. Your Rights (GDPR & International)
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Restriction — request limitation of processing of your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for certain purposes
- Withdraw consent — withdraw consent at any time where we rely on consent as our legal basis
To exercise any of these rights, please contact us at priyank@neptunefxcrm.com. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Lead/demo request data: retained for up to 24 months after last interaction
- Client data: retained for the duration of the business relationship plus 5 years
- Analytics data: retained in anonymized form indefinitely
8. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United Kingdom, United Arab Emirates, and the United States (through our service providers). We ensure appropriate safeguards are in place in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: priyank@neptunefxcrm.com
- WhatsApp: +971 52 523 1855
- Address: Neptune AI Technology Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom